Tools for your success

Customer Service to Streamline Your Sales ProcesS


Contact us

Easy. Fast. Efficient.

Many ingredients go into making your synthetic turf business a success, and customer service is one of the most important. Exceptional customer service for your customers starts with STR’s ability to serve you. Because we’re a vertically integrated facility, we can assist you every step of the way to ensure you get exactly what you need, and provide the highest quality end product to your customers faster than the competition.

Your first step toward success

Dedicated Account Manager

The first step to getting your synthetic turf supply chain in motion is contacting us through email or phone.  After you contact us, we’ll set up a discovery meeting with an account manager.  Your account manager will ask you questions so they can better serve you and meet your unique needs.


What applications will the turf be used for?
What customization options does your turf require – color, anti-microbial finish, etc.
Will you need any customization on roll sizes?

Which products are best for you

Custom Sample Kits

After you and your account manager narrow down which STR products will best suit your company, you will be sent a sample kit. The sample kit allows you to see, feel, and test the products yourself before you commit to using them for your brand. Once you’ve decided on the product or products, you can place your order directly through your account manager.

Fast Shipping

Streamlined Ordering

Ordering with STR is easy and straightforward. You simply email your purchase order to your account manager and your order will be processed in a timely manner, or held to be released upon the date you request on your order form.


Personalized Service

From day one throughout your entire time with STR you get personalized service that is becoming harder to find today. When you call STR a person answers the phone – you’re never issued a ticket or have to navigate through menu options that don’t apply to you. You get your questions answered in real-time, right away, from your personal account manager.


Protect your products

To ensure your products stay protected and you maintain your investment, take a moment to fill out the warranty form. 

Installation Type(Required)
MM slash DD slash YYYY
Installation Address(Required)

contact us

Ready to Standout in the Synthetic Grass Industry?

When you choose STR you’re choosing proven quality results and over 40 years of manufacturing innovation. With a commitment to the latest technology, techniques, and manufacturing control we proudly stand by every STR product we make. Schedule a discovery meeting with one of our in-house account managers and find out how we can help you standout with your synthetic turf business.